Reference

Legal Access for Indonesian Accounts

This page sets the rules that shape your account use, data handling, and contact steps on danaliga for Indonesian accounts.

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danaliga Legal Access for Indonesian Accounts
CONTACT PATHS

How To Reach Our Policy Team

If you need a legal or account-data question answered, start with the channel that fits the urgency. If you are in Surabaya or elsewhere in Indonesia, the same case reference follows you across chat, WhatsApp, and email. Our live chat is open daily from 09:00-21:00 WIB, WhatsApp is used for quick document follow-up, and email is better when you need a written trail. We answer in English and keep each request in one thread so you do not repeat the same details.

Team online

Live Chat

Open chat from the site header when you need a fast answer about eligibility, record changes, or a payment reference. We keep the thread tied to your account and respond during 09:00-21:00 WIB, with the same case ID every time.

WhatsApp

Use WhatsApp if you need to send a screenshot, ID photo, or correction request after hours. The number is shown inside your account area so you can match the message to the right case and continue without starting over.

Email

Choose email when you want a full written record of the request, such as data correction or record-retention questions. We reply with the same case reference and note any follow-up steps clearly, so you can check them later.

DATA CONTROL

How We Handle Your Records

We keep record handling practical: only the details needed for account checks, contact, and payment reconciliation are stored, and access is limited to staff who work on your case.

Data use

We use the details you submit to confirm account ownership, process support requests, and match payment references. We do not ask for more than we need, and access is restricted to staff handling your case and nothing else.

Cookies

Cookies help us remember session state, language choice, and security settings when you return on the same phone or laptop. You can clear them in your browser settings if you want a fresh sign-in path and a new session.

Account security

Use Account > Security to see login history, trusted devices, and recent password changes. If something looks unfamiliar, change your password right away and tell support so we can protect the account and note the case.

Retention

We keep account and payment records only as long as local law and internal audit needs require. After that period, the data is archived or removed in line with our retention schedule and case handling rules.

Change requests

If your name, phone number, or payment reference is wrong, send the correction from your account area with the matching document. We compare the request with the active record before making the update and confirming it to you.

Contact trail

Every support request gets a case reference so you can follow the same thread across chat, WhatsApp, or email. That keeps the legal record clear when you need a status check later or need to add a document.

Questions About Access And Records

These are the questions we hear when you want clarity on access, record use, and correction steps. We keep the answers tied to your account rather than broad policy language, so you can check what matters before you send a request from your current phone or desktop. If access or eligibility comes up, the answer always depends on local law and is available only where local law permits.

Yes. Any access or eligibility question depends on local law and is available only where local law permits. If your region is not covered, we will tell you before any account step is completed.

We keep the details tied to your account, such as name, phone number, device signals, support history, and payment references from DANA, OVO, GoPay, or QRIS when you use them for account activity.

Open your account area, send the corrected detail, and attach the matching document if we ask for it. We compare the request with the active record and confirm the change before closing the case.

We retain account, security, and payment records for the period needed for audit, dispute handling, and local legal duties. When the retention window ends, the record is archived or removed under our schedule.

On Android Chrome or iPhone Safari, open Account > Security to check recent sessions, device history, and password changes. Sign out from any shared phone as soon as you finish.

Use live chat for quick questions, WhatsApp for screenshots or documents, and email when you want a written trail. Each channel uses the same case reference so your request stays connected.

Yes. If you need a correction after hours, send it through WhatsApp or email and include the same account name, phone number, and payment reference. That lets us match the request and answer it faster.

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