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Know How Your Data Is Used

DANA, OVO, GoPay and QRIS wallet records, login checks, cookie choices, and Live Dealer Lobby session data are covered in this Privacy Policy so you can open your…

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CONTACT PATHS

Reach Us About Your Data

A privacy question should reach the team that can act on it, not a general inbox that leaves you waiting. Use the channel that matches your request: live chat for quick account checks, email for written privacy requests, or WhatsApp when you need to confirm a recent wallet record. We may ask you to confirm your account ID, registered phone, and the last DANA, OVO, GoPay or QRIS reference before changing any record.

Team online

Live chat privacy queue

Use live chat when you need a fast privacy answer before you open an account. We answer privacy queues from 10:00 to 24:00 WIB and may ask for your account ID.

Email request record

Send privacy requests to [email protected] when you want a written trail. Include your registered phone, account ID, and the data you want corrected, exported, or checked.

WhatsApp verification

Use WhatsApp support for payment-data checks linked to DANA, OVO, GoPay or QRIS. We will not ask for your wallet PIN, password, or one-time login code.

ACCOUNT CONTROL

Control Your Records With Clear Steps

Privacy control works only when the steps are visible inside your account. After you join, check Account > Profile for your registered phone and email, Account > Security > Active Sessions for…

Account data

We use your registered phone, email, account ID, and password status to identify you. If any field changes, we keep a change trail so support can confirm the request.

Payment records

DANA, OVO, GoPay and QRIS references are kept with wallet history so deposits and withdrawals can be checked. We store the reference, time, amount and account match, not your wallet PIN.

Device checks

Login time, IP address, browser type, and device signals help us spot account access that does not match your usual pattern. You can check active sessions from Account > Security.

Cookie choices

Cookies keep your language, session, and security checks working between pages. You can clear cookies in Chrome or Safari, but you may need to sign in again after clearing them.

Retention period

We keep records as long as needed for account operation, wallet checks, dispute handling, and legal duties. When a record is no longer needed, we remove or anonymise it.

Correction requests

If your phone, email, name, or payment record is wrong, tell us through email or live chat. We may ask for recent wallet references before editing account data.

Privacy Questions You Can Check

Before you start an account, you should know what data is collected, why wallet references are stored, and how to reach us when something needs correction. These answers cover the privacy steps we handle most often for Indonesia accounts: identity checks, payment records, cookies, device access, data copies, closure requests, and support verification. If your case is not covered here, contact us with your account ID and the channel you used to pay.

We collect the account data needed for access, wallet checks, support, and security. This may include your phone or email, account ID, device signals, IP address, cookie choices, and payment references.

We keep DANA, OVO, GoPay and QRIS references so wallet activity can be matched to your account. The record helps us check deposits, withdrawals, disputes, and unusual account access.

Contact live chat or email [email protected] with your account ID, registered phone, and the field that is wrong. We may verify a recent wallet reference before making the change.

Yes, you can request a copy of account data we hold about you. Email us from your registered address and include your account ID so we can verify the request safely.

Cookies keep your session active, remember language choices, and support login checks. If you clear cookies in Chrome or Safari, you may need to sign in again and repeat security checks.

Only the support and account-security staff needed to handle your request can access it. Payment partners may receive limited wallet references when a DANA, OVO, GoPay or QRIS check is required.

We keep certain records after closure when needed for wallet checks, disputes, security, or legal duties. When those reasons end, we remove the record or anonymise it where possible.

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